Frequently Asked Questions (FAQs)
Q: How do I schedule a tour? Do you accept walk-ins?
A: You can schedule a tour by calling (412) 361-0200 or submitting a contact form on our website. Yes, walk-in tours are welcomed as well.
Q: How do I apply for an apartment?
A: You can apply for an apartment in person at the time of your tour, or you may always fill out the application online at EastsideBond.com. Both options are very simple and convenient.
Q: Who needs to apply?
A: Anyone that is at or above the age of 18 must apply and will undergo our standard background screening.
Q: Are there any upfront fees?
A: We require a one-time $300 security deposit and a $50 application fee per adult to submit the application. At time of move in, there is a $199 administrative fee. If additional conditions apply upon screening, you may need to pay an additional security deposit.
Q: What documents can I use to provide proof of income?
A: You may use an employee offer letter, 2 most recent pay stubs, or last year’s tax documents.
Q: Do I need a cosigner?
A: You will only need a cosigner if you do not meet the income requirements of 3x the rent, or if you do not have a social security number.
Q: How will I know if my application has been approved?
A: You will receive a notification, typically right away, once we have processed your screening and all documents have been submitted. If there is a credit hold or if you have a criminal past, this will hold up the screening process for up to 72 hours.
Q: Do you offer short term leases?
A: Lease terms do vary. Please contact the Leasing Office for more details.
Q: How can I pay rent and when is it due?
A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit card, or debit card. For your convenience, the portal gives you the option to add automatic payments. You may also drop off a personal check, money order, or a cashier’s check to the Leasing Office.
Q: What utilities are included in rent?
A: All utilities are paid by the resident and individually metered.
Q: Do you offer furnished apartments?
A: We do not offer furnished options, but we do work with companies that will furnish the apartment for you.
Q: Is parking available?
A: Yes, on-site parking is available in the attached garage and is run by Alco. If you’d like to reserve a space, you will need to set up an account through their website, AlcoParking.com. Rates range from $125 - $175 per month.
Q: Is on-site laundry available?
A: Yes, each apartment is equipped with a full-size electric washer and dryer.
Q: Do you allow pets?
A: Yes, we are a pet friendly community. We allow up to 2 pets per apartment with a $250 non-refundable fee and an additional $35 per month, per pet. Please contact the Leasing Office for a complete list of breed restrictions.
Q: Is access to the building secured?
A: Yes, we have a fully secured property with an electronic fob entry system.
Q: Can I reserve the building’s social room?
A: Yes, you may reserve our amenity spaces for a small fee ranging from $50-$150, depending on which space you would like to reserve. We also require a $500 security deposit that is placed on file in case of damages.
Q: Do you have a pool? When is it open?
A: Yes, we have a heated, saltwater pool located in our main building. Our pool is typically open from May through October (weather depending) from 8am – 9pm.
Q: What will I need to provide before I can move into my apartment?
A: We will need your proof of renter’s insurance, Duquesne Light electric account number, first month’s rent, and administrative fee. All occupants and cosigners (if applicable) must have signed the lease agreement. Anyone picking up keys should also bring a government-issued photo ID.
Q: How can I submit a maintenance request?
A: You can submit your maintenance request online via your Resident Portal, over the phone by calling (412) 361-0200, or in person at the Leasing Office or Concierge desk.
Q: What do I do if I have a maintenance emergency?
A: If you have a maintenance emergency, please call (412) 361-0200 or visit the front desk. If your emergency occurs after normal business hours, we will need to dispatch the on-call technician.
Q: I want to renew my lease. What do I need to do?
A: You will be sent a lease renewal offer approximately 90 days prior to the expiration of your current lease. To renew, you will simply need to accept the offer online via your Resident Portal. After the offer is approved, we will generate a renewal lease to be signed electronically. At that time, we also request that you send your updated renter’s insurance policy.
Q: I will be moving out. What do I need to do?
- Provide the Leasing Office with written notice at least 60 days prior to your lease end date. Notice can be an official letter or an email.
- Provide a forwarding address to the Leasing Office.
- Schedule your Duquesne Light electric account and any cable or internet accounts to end on the last day of your lease. Please also remember to change your address with USPS.
- Upon move-out, remove all items and trash from the apartment, make sure the apartment is clean, and return your keys and any parking passes to the Leasing Office.